How can we help?
Find an answer, change how you play, or message the team. Everything is on this page.
Quick answers
Accounts, coins and games.
Player Care
Pause, restrict or close your account.
Responsible play
Tools and trusted support.
Message us
Get a reply by email.
Frequently asked
Do I need to log in to play?
No. Every game opens straight from the lobby. An account only adds saved coins, the daily bonus and boosts.
Is anything charged?
No. Games run on free virtual coins. They cannot be bought, cashed out or exchanged for prizes.
Who is allowed to use the site?
Adults aged 18 or over who live in the United Kingdom.
How do I get more coins?
Joining gives you 50,000 coins. After that, claim the daily bonus and three boosts from the lobby; each recharges after 24 hours.
I forgot my password.
Message Player Care with your account email and choose "Forgot password". We will help you regain access.
Can I sign in with Google?
Yes. Use "Continue with Google" on the sign-in or join page. New Google users add a UK phone number and confirm they are 18+.
A game will not open.
Refresh the page, check your connection and update your browser. If it still fails, send us the game name and your device through the form.
My coin balance looks different.
Coins are stored in the browser you play on, so clearing data or switching device can change what you see. Write to us and we will check.
How do I pause or restrict my account?
Press Player Care (bottom right on every page), choose Take a break or Restrict my account and send it. We will act on it quickly.
How do I delete my account?
Open My account and press Delete my account, or ask Player Care. Your stored profile is removed permanently.
Where can I find help with gambling worries?
See Responsible play, call the National Gambling Helpline on 0808 8020 133, or visit BeGambleAware.org.
Still need help?
Send the details and we will reply by email.